Version 2.1 · Last updated 24 October 2026
These terms are being finalised and are pending a final professional legal review. If anything here is unclear, contact us and we will be happy to help.
This page gives the consumer information for the current EEP PLUS subscription and optional AI Action top-ups. Please read it together with our Terms of Service and Privacy Policy. Poland Move Check is a separate one-time product with its own purchase terms.
EEP PLUS costs €9.99 per month. It is a recurring monthly digital-service subscription and renews automatically until cancelled.
Each paid monthly service period includes 20 AI Actions. Included Actions reset with the new service period and do not roll over. Ordinary Ask EEP chat, Life Events, plan updates and reminders do not consume AI Actions.
Active EEP PLUS customers may make separate one-time purchases of extra AI Actions: 10 for €4.99, 25 for €9.99, or 60 for €19.99.
Top-ups do not renew automatically, do not replace the monthly subscription and do not unlock EEP PLUS on their own. Purchased top-up Actions are associated with the account and are intended for use while EEP PLUS access is active.
Payments are processed by Stripe. EEP does not receive or store your full payment-card number. Access is granted only after Stripe confirms the relevant payment.
EEP PLUS renews each month until cancelled. The Stripe Customer Portal available from the EEP account can be used to manage the payment method, review billing and cancel renewal where the portal is available. Cancellation is configured to take effect at the end of the current paid billing period, so access normally continues until then.
EEP is a digital service. At checkout you are asked separately to request that performance begin immediately after payment and to acknowledge the information about withdrawal rights. We record the version and time of the acceptance connected with the purchase.
Consumers generally have a 14-day right to withdraw from a distance contract, but specific statutory rules apply to digital services and digital content when performance begins immediately at the consumer's express request. The exact effect depends on the type of digital supply and the stage of performance.
EEP does not contractually remove any right that mandatory law gives you. If a withdrawal right still applies, or if you are unsure whether it applies to your purchase, contact support@expatessentials.pl with the account email and purchase details.
If Stripe records a charge but EEP PLUS or a paid top-up is not activated correctly, contact support. Do not make a second payment merely to work around a failed activation. We will verify the payment and entitlement state.
Mandatory consumer rights concerning digital content or services that are not supplied, are not as described or do not function as required remain unaffected. Depending on the circumstances and applicable law, available remedies may include bringing the service into conformity, price reduction or termination/refund.
Accounts that previously purchased the historical one-time lifetime EEP plan remain grandfathered according to the access already granted. That historical product is not the current subscription offer. We do not convert a lifetime purchase into recurring billing without a new purchase by the customer.
Send complaints to support@expatessentials.pl with the account or purchase email and a description of the issue. You may also write to the seller address below. Using this process does not limit statutory remedies or complaint rights.
Łukasz Mucek, operating Expat Essentials Poland as an individual conducting unregistered business activity in Poland (“działalność nierejestrowana”).
Address: plac Piastów 3/5, 59-100 Polkowice, Poland
Email: support@expatessentials.pl
Phone: +48 732 252 662
Nothing on this page removes or limits mandatory rights under Polish or EU consumer law or the mandatory consumer-protection rules of your country of habitual residence where those rules apply.